Yes. Dreamy Desire is an online adult wellness store owned by Vamoson Inc., a Canadian company. Checkout runs on Shopify's encrypted payment system, every order gets a tracking number, and defective products are covered by our 90-day money-back guarantee.

If you are buying online for the first time, our privacy guide for first-time buyers walks through each step.

Yes. Dreamy Desire is owned and run by Vamoson Inc., a Canadian company. We serve customers across Canada, prices are in Canadian dollars, and orders ship from a warehouse in British Columbia.

Canadian-owned is not the same as made in Canada: most toys, here and everywhere else, are manufactured overseas by international brands. Our guide to Canadian-owned vs made in Canada explains how to check any store.

Orders ship from our warehouse in British Columbia with Canada Post, UPS or Purolator. Because the parcel never crosses a border, there are no customs forms, duties or brokerage fees when it arrives. The total you see at checkout, including tax and shipping, is what you pay.

Yes. We carry more than 80 brands, including LELO, We-Vibe, Womanizer, Satisfyer, Fun Factory, Lovense and b-Vibe, and we sell their genuine products, not copies. Each listing shows the brand and the material so you can check it before you buy. If a product arrives faulty or develops a defect from normal use within 90 days, we refund or replace it.

Yes. Every order ships in plain, unmarked packaging with no product names or store branding on the outside. Your card statement shows Vamoson Inc., our parent company, rather than the name of the store.

Charges appear under Vamoson Inc., the Canadian company that owns Dreamy Desire. Nothing on the statement describes what you bought.

Orders are processed within 1 to 2 business days. After that, delivery time depends on your province, your address and the carrier. You receive a tracking link in the invoice email once your order is processed. Weekends and statutory holidays are not business days.

Standard shipping within Canada is free on orders of $100 or more. Orders under $100 pay a standard rate starting at $19.90, which is shown at checkout before you pay.

Yes. We ship to apartments, condos and houses across Canada. If you receive parcels in a shared mail room, choose an address where you are comfortable picking up a plain box, since no retailer can control who handles a parcel at a shared address.

Orders ship with Canada Post, UPS or Purolator. The carrier depends on your address and the size of the parcel.

No. We are an online store and do not have a retail counter. All orders ship directly from our warehouse.

It depends on what matters to you. A local store lets you see and handle a toy before you buy, and you can ask staff questions face to face. Ordering online usually gives you more brands to compare, full measurements and materials on every listing, and no one watching you shop.

If you shop with us, you can also email support@dreamydesire.com before ordering if a detail is missing from a listing.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.

No. We never see or store your full card number. Payments are processed through Shopify's encrypted payment system.

Orders are usually processed and shipped the same day, so we cannot cancel an order once it is placed, and we cannot change the shipping address after it has been dispatched. Please check your address before you pay. See our refund policy for details.

Because of their personal nature, opened intimate products cannot be returned for a change of mind. Defective products are covered: if an item arrives faulty or develops a defect from normal use within 90 days of delivery, we refund or replace it.

To make a claim:

1. Email support@dreamydesire.com with the subject line Defect Claim and your order number.
2. Describe the fault.
3. Attach clear photos or a short video.

Shipping damage or missing items must be reported within 7 days of delivery. Approved refunds go back to your original payment method within 10 business days. Full details are on our return policy page.

Yes. If you find a lower price on the same item from an authorized Canadian retailer within 25 days of your purchase, email support@dreamydesire.com with a link and we will refund the difference.

Yes. Buying online lets you compare products privately and take your time. Check the material, measurements and care instructions on each listing, and start with something simple. Our beginner-friendly collection narrows the range to easier options.

Most beginners start with something small and simple:

• Bullet vibrators for compact external vibration
• Vibrators with a few easy settings
• Couples' toys if you are shopping with a partner

Our guide to choosing your first sex toy goes through the options step by step.

Lubricant often makes toys more comfortable to use, especially the first few times. Check that the lube suits your toy's material: water-based lube works with almost everything. Browse our lubricants or read the toy and lube compatibility guide.

Each listing shows the manufacturer's stated material, such as silicone, glass, stainless steel, ABS plastic or TPE. Silicone, glass and stainless steel are non-porous and the easiest to clean. If a listing doesn't make the material clear, email us before you order.

No. Orders are placed online only, which keeps your details accurate and secure. If you need help choosing, email us first.

Monday to Friday, 9 am to 5 pm, excluding statutory holidays.

Email support@dreamydesire.com. Include your order number if your question is about an existing order.