At Dreamy Desire, our customers enjoy the freedom to explore our range of sex toys without any risk, thanks to our 90-Day Money-Back Guarantee. If a sex toy you’ve bought from our official online shop doesn’t enhance your sexual happiness, then we’ll refund you the full cost of the item. Simply reach out to us at support@dreamydesire.com, and our dedicated Customer Care Team will assist you.

90-Day Money-Back Guarantee Terms and Conditions

To be eligible for a refund under our 90-Day Money-Back Guarantee, please note:

• The guarantee covers only manufacturing defects. It does not extend to normal wear and tear, personal preference issues, damage from improper use, loss, abuse, or negligence. Additionally, products that have been tampered with are not covered.
• You must request the refund within 90 days from the date you received your product. A valid receipt is required in order to submit a warranty claim.
• This policy is valid solely for toys bought directly from our online store. Items purchased through other retailers are not eligible for this refund.
• You will be responsible for the cost of returning the product.
• Upon receiving and approving your refund request, we will process a full refund/Dreamy Desire Gift Card. Please allow up to 14 days for the refund to be credited to the account used for the original purchase.

Please be aware that the 90-Day Money-Back Guarantee allows for the return of only one item per order.

The number of refunds issued under this guarantee is subject to our discretion.

If you return a product outside of the return period stated above and it is not faulty, we will dispose of it in a safe and responsible manner. You will not be entitled to a refund or replacement.

*In jurisdictions where the law requires, the warranty period may extend beyond our standard terms.