Refund policy

Return Policy and Exchange

Due to the personal nature of the products we offer, we cannot accept returns or exchanges on purchased items unless they are defective. This policy is in place for our customers' well-being, health, and confidence.

Any product intended for direct contact with body parts or fluids is considered non-returnable and non-resalable. Once such items leave our warehouse, they are deemed to be used and are therefore ineligible for return.

This policy applies to, but is not limited to, the following items:

• Vibrators and Dildos

• Douche/Enema Kits

• Anal Toys, Beads, and Plugs

• Cock and Ball Devices, Cock Rings, and Cock Sleeves

• Gags and Ropes

• Lingerie and Men's Wear

• Any product that is missing components, accessories, or any other piece included in the original condition

• Products which are not in the manufacturer's original packaging

• Items with an expiration date, such as personal lubricants and other topicals, contraceptives, and edible items

Lubricants, massage oils, condoms, and body paints are also non-returnable.

Customers can't request returns for products set as final sale.

90-Day Money-Back Guarantee on Defective Products

Every product purchased from our online store is covered by our 90-Day Money-Back Guarantee. If a product arrives defective or develops a fault from normal, intended use within 90 days of delivery, we will refund or replace it. This guarantee covers defects only; it does not cover general returns, change of mind, normal wear and tear, or damage from improper use.

To make a claim, email support@dreamydesire.com within 90 days of delivery with your order number, a brief description of the issue, and photos or a short video of the defect where possible. For full details, see our 90-Day Money-Back Guarantee page: https://dreamydesire.com/pages/satisfaction-guaranteed

Shipping Damage and Order Issues

Upon receiving a shipment, it's the customer's duty to check and confirm the contents. Claims for shipping damage, missing items, or incorrect items must be submitted within 7 days from the date of receipt, so we can file a report with the carrier. If you find any discrepancies or encounter damaged items during shipping, please keep the original box for the carrier report. To report any issues with your order or to inquire about an invoice, contact us at support@dreamydesire.com.

Order Cancellation

In most cases, your order is processed and shipped on the same day to ensure rapid delivery. As a result, we are unable to cancel an order once it has been placed.

Additionally, we cannot make any alterations to the shipping address once the order has been processed and dispatched.

Refunds

We will inform you after receiving and inspecting your returned item, or reviewing your claim, to confirm whether your refund has been approved. If approved, the refund will be applied to your original payment method within 10 business days. Keep in mind that it might take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at support@dreamydesire.com.