Shipping policy

SHIPPING

We ship to addresses in Canada only. Every order ships from inside Canada, so there are no customs or brokerage fees.

Orders are processed within 1 to 2 business days of being placed and ship with Canada Post, UPS or Purolator. Once your order is processed, we email you an invoice with the tracking link at the bottom.

Every order ships in a plain box with no product names or images on the outside, and your card statement shows Vamoson Inc.

SHIPPING COST

Standard shipping within Canada is free on orders of $100 or more, after any discounts are applied. Orders under $100 (after discounts) are charged a standard shipping rate, starting at $19.90, which is shown at checkout before you pay.

Weekends and holidays are not business days for Dreamy Desire or our shipping partners. Orders placed from December 20 to December 29 may take longer to process. Please refer to the delivery date shown for your order at checkout.

DAMAGES & MIS-SHIPS

Please check your order as soon as it arrives. Claims for shipping damage, missing items or incorrect items must be submitted within 7 days of delivery. If anything is damaged, missing or wrong, keep the original box so we can file a report with the carrier. To report an issue with your order or ask about an invoice, email support@dreamydesire.com.

Products that develop a defect from normal use are covered separately by our 90-Day Money-Back Guarantee. See our Refund Policy for details.

PRICE MATCH GUARANTEE

If you find a lower price on an item you've bought from Dreamy Desire within 25 days of your purchase, email support@dreamydesire.com with a link to the lower price. It must be from an authorized Canadian retailer. We'll match that price and refund you the difference.

QUESTIONS

Email: support@dreamydesire.com
Phone: (647) 864-3480
Mailing address (office only, not open to the public): Vamoson Inc. (Dreamy Desire), 4725 Sheppard Ave E, Toronto (Scarborough), ON M1S 5B2, Canada